General sales conditions
Latest update: November 2022
By using this site, you accept our general sales conditions which provide information on how we deal with orders. After confirming an order, customers must accept these conditions in their entirety.
Orders
Orders for articles found on the website www.reift.ch can be made as follows: - By internet at this website: https://www.reift.ch
- By e-mail at this address: [email protected]
- By telephone on this number: (+41) 27 483 12 00. Working days are from Monday to Friday, from 8-12 a.m. and 1.30-5:30 p.m.
CDs with the mention "Only for download" cannot be sent by mail. Please select the "Direct Print Music" delivery method. Shipping costs will not be refunded if you select a postal delivery method for any of these items.
If you wish to order some items in digital format and others by mail, please place 2 different orders.
Prices
We invoice in Euros for all countries inside the EU. For all other countries (e.g. Switzerland, USA, …), we invoice in Swiss Francs CHF All prices are exclusive of VAT.
For sales in Switzerland tax of 2.5% for printed music or 7.7% for CDs will be added.
Payment
Purchases can be paid for as follows: - Credit card (Visa or Mastercard): your card will be debited when your order is complete.
- Payment by bank transfer (with a pre-invoice)
- Bank transfer (advance payment): For customers outside of Switzerland who do not have a credit card, possibility to send us an email to [email protected] with the details of your order, mentioning the fact that you wish to pay by bank transfer.
Delivery
Your purchases can be delivered in two ways:
Download (10% discount) for printed music and CDs:
- Upon acceptance of payment by Visa or Mastercard (Monday-Friday, office hours) you will receive an email with a direct link to your customer area. You will be able to print the music sheets and invoices at home. You have 2 weeks to print the music sheets, then the documents will be deleted.
- For CDs, mp3 files will be sent via WeTransfer to your e-mail address.
By post
Shipping is free for orders over EUR 60 / CHF 60 (in economy only).
We aim to dispatch orders within 24 to 36 working hours after receipt of an order. However there maybe be longer delays if reprinting or technical problems occur. Delayed delivery does not give the buyer the right to cancel the sale or refuse to accept the goods. Any complaint concerning the quality of the goods must be made by registered letter within 10 days of delivery.
Customs duty
Any import duty for deliveries outside Switzerland must be paid by the customer in addition to the other charges.
Purchase contract
The purchase contract is made with Editions Marc Reift, Route du Golf 150, 3963 Crans-Montana, Switzerland.
Return or exchange
Before payment, you will have to check a box confirming that you have checked your order (choice of the right instrumentation for your scores, quantity, etc.) and that no refund or exchange will then be possible.
Gift vouchers
It is currently not possible to order gift vouchers on our website. We will offer this possibility in the future.
Customer Service
Our customer service is available by telephone (+41 27 483 12 00) on working days from Monday to Friday, from 8-12 a.m. and 1.30-5:30 p.m. or by e-mail at
[email protected]